Stuck right now

Need help from Jetsetspins Casino?

Reach our team by live chat, e-mail or phone, and support is available around the clock in GMT.

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Paid today

184,492 £

4,023 Playing now

UK Gambling CommissionLicence 36425-6847-R-790607 issued to Jetsetspins Casino Ltd, Company No. 60386172

£18M weekly payoutsAverage withdrawal processed in 30 minutes, with limits up to £48,000 per transaction

256-bit SSL encryptionBank-grade data protection across all transactions and personal information

Pick a channel

Jetsetspins Casino support, three routes

Pick the route that matches your question and see how long a reply usually takes.

Talk to someone now

Best for a locked bonus, a stuck spin or a quick question about your account; a chat agent typically replies within two minutes, day or night.

Start chat

Send the long version

Best for documents, statements and anything with detail to attach; write to [email protected] and expect a reply within two hours.

Write now

Picked up in five, not fifty

Best for a payment that will not clear or a login you cannot fix; call +44 20 7247 0446 (GMT) and a person usually picks up within five minutes.

Call support

Six facts at a glance

Reach a UK line, then check the small print

You will not be routed abroad or left wondering who supervises this site.

How to reach us

UK phone+44 20 7247 0446

Time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who supervises

RegulatorUK Gambling Commission, 36425-6847-R-790607

Where to get help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Complaint route

What happens if I am still unhappy?

The worry that a complaint disappears into silence, answered with a clear trail from first e-mail to regulator.

Not a chat, a record

Send a short account to [email protected] with your account email, the date, the amount and what you expected. Keep the reply in your inbox.

Jetsetspins Casino case number

Ask for a complaint reference in your first message so every later reply lands on the same file, and note the name of anyone who helped you.

A second pair of eyes

Reply with the reference and ask for the matter to go to a manager. Escalation goes up a level inside the same team rather than back to the start.

Take your reference further

Should eight weeks pass with no resolution, take the same reference to the UK Gambling Commission, the regulator named in the operator block on this page.

Straight to the right desk

Jetsetspins Casino routes every message

Each message goes straight to the team that owns it, so nothing sits in a general inbox.

Account and login

General support and account login[email protected]

Document verification and KYC checks[email protected]

Money and payouts

Deposits, withdrawals and payment queries[email protected]

Records and partners

Complaints and escalation[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Reach out to one of these today

Independent help sits outside any single operator, and it is free to use. GamCare, BeGambleAware and GAMSTOP all work in the United Kingdom, and none of them answers to Jetsetspins Casino Ltd.

GamCare. Free counselling, group support and a helpline run by the national gambling support charity.

BeGambleAware. Confidential advice, self-assessment tools and local support services funded by the gambling industry.

GAMSTOP. Registers people who want to block themselves from every UK-licensed gambling site in one move.

Checking who runs the site

The company and licence behind your account

Registered in London since 2018 and licensed by the UK Gambling Commission, the same team answers the e-mail in this table.

Company

Legal nameJetsetspins Casino Ltd

Company numberCompany No. 60386172 (United Kingdom)

AddressChurch Lane, London

Licence

RegulatorUK Gambling Commission

Licence number36425-6847-R-790607

Written contact

Support e-mail[email protected]

Jetsetspins Casino: quick answers

Straight answers before you get stuck

Read this and you will know exactly where your support question lands and when.

trustWhat if I only feel confident writing in my own language?+

German, Finnish, Norwegian and English are all handled here, so ask in whichever you think in. Write to [email protected] in your language and it reaches a speaker of it. Phone and live chat cover the same four, around the clock.

trustDo I need to wait for weekdays to get an answer?+

Every hour of every day, weekends included, someone is on the other end. Live chat, e-mail and phone all run through the night and through bank holidays. Nobody leaves a query until Monday morning.

trustWhy should I use a separate address for my data request?+

Send the request to [email protected] and it is logged in full. You can ask for a copy of everything held about you or for its deletion where the law allows. Expect a written reply once your identity is confirmed.

trustWhy is complaining to the casino first worth my time?+

Reply to the agent who handled you and say plainly why it fell short; the message escalates internally. If that still misses, write to [email protected], then, as a UK player, to the UK Gambling Commission. Keep every reference number.

trustDo I need documents queued before verification starts?+

Most checks clear inside three hours once photo ID, proof of address and a card image are in hand. Have all three ready in one message to [email protected] and there is no back and forth. Simple files, matching details and good light make the difference.

trustCan I look up your licence before I sign up?+

Jetsetspins Casino Ltd holds a licence from the UK Gambling Commission, numbered 36425-6847-R-790607. That regulator covers every bet you place here in Britain. Check the number against the regulator's own register whenever you like.

Answer times

Answer times for every channel, in GMT

You will know which route answers fastest tonight and how long each one usually takes.

Live chat

Chat hoursAvailable around the clock

Chat first reply2 minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply2 hours

Phone

Phone number+44 20 7247 0446

Phone waiting time5 minutes

Jetsetspins Casino checks go faster with these

Line these up and the first reply usually settles the whole question.

Registered email address on the account
Username or account number, not the password
Payment reference for any deposit query
Scan of photo ID and proof of address
Short description of what went wrong